Frequently Asked Questions
Everything you need to know about your Design Essentials experience.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days.
Are Design Essentials products cruelty-free?
Yes, we are committed to ethical beauty. All Design Essentials products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy for beauty products?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer professional discounts for stylists?
Yes, we value our beauty professionals. Registered stylists can apply for a professional account to access exclusive pricing and bulk ordering options.