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Returns & Exchanges
At Design Essentials, we want you to be completely satisfied with your hair care journey. If a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Package Your Items
Securely place the unused or gently used products in their original packaging to ensure they are protected during transit.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
4
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing